Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the SalesTrack website, applications, and related services (collectively, the "Service") operated by SalesTrack ("we", "us", or "our").

By creating an account, starting a free trial, or otherwise using the Service, you agree to these Terms on behalf of yourself and the organization you represent. If you do not agree, do not use the Service.

SalesTrack provides cloud-based inventory, point-of-sale, field sales, and related business operations tools for medical retailers, clinics, and distributors. Features and modules available to you depend on your subscription plan and store configuration.

We may improve, change, or discontinue features from time to time. We will use reasonable efforts to avoid material disruption to paid subscriptions, but we do not guarantee that any particular feature will remain available indefinitely.

You are responsible for maintaining accurate organization and user information, safeguarding login credentials, and all activity under your account. Notify us promptly at the contact email below if you suspect unauthorized access.

You must ensure that users you invite comply with these Terms and applicable law. You remain responsible for data entered by your staff, contractors, and field representatives.

Paid plans may include a 14-day free trial where advertised. Unless you cancel before the trial ends, your subscription may convert to a paid plan at the then-current rate for your selected billing cycle.

Pricing is quoted per organization in Philippine Peso (PHP) unless stated otherwise. Amounts shown on our marketing site are exclusive of VAT and applicable taxes unless we state otherwise at checkout or on your invoice.

Subscriptions renew automatically for the billing period you select (monthly or annual). Annual plans may include a published discount (currently 20% off equivalent monthly pricing). You may cancel renewal according to instructions we provide in the product or by contacting us; cancellation takes effect at the end of the current paid period unless we agree otherwise in writing.

Failure to pay may result in suspension or termination of access. Enterprise and custom agreements are governed by the order form or contract signed with us, which prevails over these Terms where they conflict.

You agree not to:

• Use the Service for unlawful purposes or in violation of healthcare, pharmaceutical, tax, or data-protection regulations applicable to your business;
• Upload malware, attempt unauthorized access, probe or scan our systems, or interfere with Service availability;
• Misrepresent product, pricing, or inventory data in a way that could harm customers, regulators, or third parties;
• Resell, sublicense, or provide the Service to third parties except as expressly permitted by your plan or a written agreement with us;
• Reverse engineer or copy the Service except where permitted by applicable law.

You retain ownership of business data you submit to the Service, including inventory, sales, customer, and employee records. You grant us a limited license to host, process, back up, and display that data solely to provide and improve the Service.

You are responsible for obtaining any consents required for personal data you store in SalesTrack (for example, customer or employee information). We implement reasonable technical and organizational safeguards; no online system is completely secure, and you should maintain your own backups where appropriate.

Our Privacy Policy describes how we collect, use, and protect personal information. It supplements this section and should be read together with these Terms.

SalesTrack, our logos, software, documentation, and marketing content are our intellectual property or that of our licensors. These Terms do not grant you any right to use our trademarks except as needed to identify your lawful use of the Service.

Feedback you provide may be used by us without obligation to you, to improve the Service.

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

SalesTrack supports business operations but does not provide medical, legal, accounting, or regulatory advice. You are solely responsible for compliance with BIR, FDA, DTI, data-protection, and other requirements relevant to your operations.

To the maximum extent permitted by Philippine law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill arising from your use of the Service.

Our total aggregate liability for claims relating to the Service in any twelve-month period is limited to the fees you paid us for the Service in that period, except where liability cannot be limited by law (including willful misconduct or mandatory consumer rights).

You may stop using the Service and cancel your subscription according to your plan terms. We may suspend or terminate access if you materially breach these Terms, fail to pay, or if continued provision poses security or legal risk.

Upon termination, your right to access the Service ends. We may retain and delete data according to our retention practices and applicable law. Export your records before cancellation where the product provides export tools.

These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict-of-law rules. Courts in the Philippines shall have exclusive jurisdiction, subject to any mandatory arbitration or venue requirements in an Enterprise agreement.

Before filing a claim, you agree to contact us at the email below and attempt in good faith to resolve the dispute within thirty (30) days.

We may update these Terms from time to time. We will post the revised version on this page with an updated "Last updated" date. Material changes to paid subscribers will be communicated via email or in-product notice where practicable.

Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

Questions about these Terms may be sent to admin@sales-tracks.com.